Privacy Policy

Last updated: August 16, 2026

Drift and Trail Retreats ("we," "us," or "our") operates The Mountain Nook and the website driftandtrailretreats.com (the "Website"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you when you visit the Website, contact us, request information, or make a reservation.

1. Information We Collect

We may collect the following categories of information:

Information you provide

Contact information, such as your name, email address, telephone number, and mailing or billing address.
Reservation information, such as stay dates, number of guests, rental preferences, pet information, special requests, and messages you send us.
Transaction information, such as amounts paid, payment status, and related reservation records. Payment card information is processed by Lodgify and/or its payment providers; we generally do not receive your complete payment card number.
Communications and feedback, including questions, reviews, survey responses, and other information you choose to provide.

Information collected automatically

When you use the Website, we and our service providers may automatically collect information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from your IP address, and the dates and times of your visits. We may collect this information through cookies and similar technologies as described in our Cookie Policy.

Information from third parties

We may receive information from Lodgify, payment providers, booking channels, social media services, and other service providers when you interact with them in connection with an inquiry or reservation.

2. How We Use Information

We may use personal information to:

Respond to inquiries and provide quotes.
Create, manage, and fulfill reservations and guest stays.
Process payments, refunds, deposits, and related transactions.
Send reservation confirmations, arrival information, service messages, and customer support communications.
Operate, secure, troubleshoot, and improve the Website and our guest services.
Prevent fraud, misuse, and security incidents.
Maintain business, tax, accounting, insurance, and legal records.
Comply with applicable laws, regulations, legal processes, and governmental requests.
Send promotional communications when permitted by law and consistent with your choices.

Where applicable, we process personal information to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or act with your consent.

3. How We Share Information

We may share personal information as reasonably necessary with:

Lodgify, which hosts the Website and provides reservation, communication, and property-management services.
Payment processors and financial service providers that complete transactions.
Booking channels and travel platforms involved in an inquiry or reservation, when applicable.
Vendors that provide website hosting, communications, analytics, security, maintenance, accounting, insurance, or other business services.
Government agencies, courts, law enforcement, professional advisers, or other parties when required by law or reasonably necessary to protect rights, safety, property, guests, or the public.
A buyer, successor, or other relevant party in connection with a merger, sale, financing, reorganization, or transfer of all or part of our business.

We do not sell personal information for money.

4. Cookies and Similar Technologies

The Website and its service providers may use cookies and similar technologies for essential site operation, preferences, reservations, security, analytics, and—if enabled—marketing. Please review our Cookie Policy for additional information and available controls.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining reservation and transaction records, resolving disputes, enforcing agreements, and meeting tax, accounting, insurance, and legal obligations. Retention periods vary depending on the type of information and the reason it was collected. When information is no longer needed, we may delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices and Privacy Rights

You may:

Opt out of promotional emails by using the unsubscribe link in the message or contacting us.
Manage cookies through the Website's cookie banner and your browser settings.
Ask to access, correct, update, or delete certain personal information we maintain about you.

Depending on where you live, you may also have rights to obtain a copy of your information, restrict or object to certain processing, withdraw consent, request data portability, or appeal a decision regarding a privacy request. These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

To submit a privacy request, email [email protected].

8. International Processing

Our service providers may process information in the United States and other countries. Those countries may have data-protection laws that differ from the laws where you live. Where required, appropriate safeguards will be used for international transfers.

9. Children's Privacy

The Website is intended for adults arranging lodging and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. A reservation must be made by an adult. If you believe a child has provided personal information to us, please contact us so we can address it.

10. Third-Party Websites and Services

The Website may link to third-party websites or services, including booking channels, payment providers, maps, and social media platforms. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. The revised policy will be posted on this page with an updated "Last updated" date.

12. Contact Us

For questions or privacy requests, contact:

Drift and Trail Retreats — The Mountain Nook
Townsend, Tennessee, United States
Email: [email protected]